Welcome To Charlotte Pass Snow Resort

The following information has been prepared to make your visit with us more enjoyable. If you have any queries, please don’t hesitate to contact our reception staff, who will be happy to assist you in any way possible.

Enjoy your stay.



General Resort Information


The Chalet has played an important role on the development of skiing in Australia, with the Kosciuszko Chalet Hotel the birthplace of modern skiing in Australia. Charlotte Pass is the highest snow resort in Australia, at 1,765 metres. We hold the record for the coldest temperature ever recorded in Australia – minus 23 degrees Celcius.

The original Chalet was built in 1930. In the Winter of 1938, the building burnt to the ground. The following Summer, the present building was constructed and opened for the 1939 Winter.

The pass and village are named after Charlotte Adams who, in 1881, was the first European woman to climb Mount Kosciuszko. 


Free WiFi is available for surfing the web, checking emails, and posting on social media. Just connect to “Charlotte Pass WiFi” and enter your email address.

Fire Safety

The Chalet is equippred with a fire safety system, which includes an audio alarm and a sprinkler system. Fire extinguishers are located around the building for localised fires amd exits are identified with signage.

If the alarm sounds, do not panic. Stay where you are. The fire warden will check the fire control board to locate the source of the alarm. Should you need to vacate the building, the Fire Safety Team will advise you of the closest exit. On vacating the building, all guests should assemble in front of the building opposite the Chalet. A fire escape plan is on the back of your bedroom door.

Postal Service

Please enquire at reception regarding postal service.


The resort has a Medical Centre. Appointments can be made at the snow centre. After hours please call first (please refer to the phone numbers and opening hours at the endof this compendium) 

Noise Regulations

Many guest will be waking up early to make the most of the ski lift hours or for long hikes. Please keep this in mind and keep the noise to a minimum after 10:00pm.

Kosciuszko Chalet Hotel


Reception is open from 8:00am – 5:00pm, and 7:00am – 5:00pm on Friday and Sunday. We accept cash, Mastercard, Visa, or EFTPOS for settlement of accounts. An ATM is located in the foyer for cash out.


Checkout time is 10:00am. Please vacate your room by this time. Luggage can be left outside your door for the porters to collect, label, and move to the luggage store area. If not already pre-booked, your oversnow needs to be arranged at the Snow Centre.

Drying Rooms

There is a drying room on the ground floor next to the Kid’s Club and another on the first floor next to room 218. Do not leave goggles, hats, etc, in the drying rooms as we can not be responsible for lost items. Please do not wear ski boots inside the Chalet.


In the event of an emergency, please contact reception. If reception is closed, see any of the bar staff. For after hours, please see our night duty manager, the door marked PRIVATE near room 104 on the first floor.


Adjust your heater by turning the knob at the base of the heater clockwise for less heat. We suggest that you leave your window open a fraction (weather permitting, of course) to allow for some airflow through your room.


Rooms are serviced daily. If you do not want your room serviced, please place the “Do Not Disturb” sign on the outer door knob. Should you require additional towels or bathroom supplies, please contact reception. We request that you do not drape wet towels over the heaters, as they are a hazard.

No Smoking Policy

The Chalet is smoke free in all areas. When smoking outside, please do not stub out cigarettes in the snow as they have a severe environmental impact.

Equipment Storage Area

Situated off the main entrance of the Chalet. This room is locked at 6:00pm and re-opens at 7:00am. Please leave all skis and snowboards here. We would appreciate if you did not bring equipment into the Chalet. Do not leave any equipment outside overnight as all areas are groomed and we can not be responsible for damaged equipment.


A public telephone is located in the foyer opposite reception.


Babysitting may be available depending on staff availability.

Stillwell Hotel


Please vacate your room by 10:00 on your day of departure.

No Smoking

Stillwell Hotel is a smoke-free zone. If you wish to smoke outside, we require you to be at least four metres away from any entrance. Please do not throw cigarettes in the snow, as they can cause serious environmental damage. 


The gym is available free of charge for all Stillwell Hotel guests. Please keep in mind that this is a shared space – wipe down all equipment after each use and respect other guests using this area. 


The firepit is located on the restaurant deck, and will be lit each afternoon between 3.00pm and 8.00pm, weather permitting. We ask that you supervise your children around this area. 

Computer & Internet Access

In addition to the free wifi around the village, Stillwell Hotel also has a computer connected to the internet available to Stillwell Hotel guests.

Food And Drink

Arches Restaurant

Buffet Breakfast from 7:00 – 9:30am for Chalet guests.

Dinner from 5:30pm each night until 9:00pm.

Located in the Chalet, downstairs from Adams Cocktail Lounge and past The Cellar.

Please note all children under 14 are required to dine in the Kosi Bar every night at 5:45pm. Should you wish to have your child dine with you at the restaurant, there is a $30 charge per child per night. Please advise reception if you require this.

Stillwell Hotel

Stillwell Hotel will be doing Mexican and Italian food for lunch and dinner, open 7 days a week. 

Lucy Lodge

Lucy Lodge will be serving Asian cuisine in their restaurant, open from XXXX. 

Adams Cocktail Lounge

From 3:00pm to late, 7 days a week. Enjoy a bite to eat before dinner, and our incredible cocktails, ranging from the classics, to Winter Warmers, and live music 4 nights of the week.

Located past reception in the Chalet.

The Cellar

Open from 7:00am till late, 7 days a week. Offering take away alcohol, a pool table, arcade games, and snacks.

The Cellar is located next to Arches Restaurant, down the stairs from Adams Cocktail Lounge.

Kosi Bistro & Bar

Open from 10:30 – 3:00pm, 7 days a week, Kosi is an American-style bistro and bar.

Licensing laws prohibit unaccompanied children in all bars.

What's On

Sunday Night – Meet & Greet The Instructors

On a Monday night, our snowsports instructors will be in Adams Bar to discuss the events of the week, and answer any questions you may have about the resort and activities on offer.  

2 people coming to Adams with info for the week – 5:45pm hanging around for a while after talking 

Tuesday – Trivia Night

In the Cellar Bar on Tuesday night, we will be hosting trivia beginning at 8:00pm. Sign-ups for teams of up to 4 people begin at 7:00pm, and costs $5 per person.

Wednesday & Saturday – Night Skiing/Snowboarding

On Wednesday and Saturday nights, we will be running the basin poma from 6:00pm – 8:00pm. 

COINFIRM WITH ROLF / KIERAN Weather permitting 

Thursday – Race Day

Test your skills on our intermediate race course during our weekly race. Register before 10:30am  on the day (any day of theweek) in Guest Services and participate in the race from 11:00am. A presentation will be held in the Cellar Bar at 4:30pm. Hang around for dirnks afterwards. 

Entry is $15 per person; only those registered in the race will be able to participate

Friday – Flare Run

Light up our mountain during our weekly kids’ flare run. Register before 10:00am (until 2:00pm) in Guest Services. Entry is $10, including an LED Flare, or $2 if you choose not to hold a flare. Up to one adult per child can participate free of charge.

At 4:30pm, the ski instructors will take the participants up the chair lift and guide them down the green slope in a snaking pattern (Participants will need to be competent skiers and be able to ride down the “Home Run” trail without assistance).

Hot chocolates will be served in Cellar Bar at the completion of the run. This also serves as the ‘pick up’ point for unaccompanied children.  

Mountain Services

Oversnow Transport

You can book your oversnow here. This is a necessity for coming to Charlotte Pass Snow Resort, as we have no public road in to the resort. 

Lift Passes

If as part of your accommodation lift tickets are included, these will be loaded onto your online account. You can view them at our online store. All tickets are consecutive day tickets.

Equipment Hire

Our online booking system for equipment hire is now live. To hire equipment, head to our online store.

First, create your online account, then you can book your equipment here.


We offer a range of group and private lesson options to help improve your skills. Our qualified instructors have years of experience from their seasons in Australia and around the world. Whether it’s brushing up on your skills or your first time on the snow, our friendly snowsports team can assist. Just pop into the Guest Services building or book online.